SwiftPets Privacy Policy
Last updated: August 2026
🧭 Privacy Summary (Plain English)
We respect your privacy.
SwiftPets is owned and operated by MovarOS Pty Ltd. When you use SwiftPets to request a quote or arrange your pet's travel, we collect only the information needed to move your pet safely and comfortably. We never sell your details. We use them to arrange and complete your pet's relocation, to answer your enquiries, and to improve the service we provide — and for nothing else without a lawful basis. Where that basis is your permission, we ask you first.
Your booking details are treated as confidential. Access is limited to the team members who need them to work on your pet's relocation, and your information is protected in transit using industry-standard encryption.
Your data may be shared only with the partners who need it to carry out your pet's journey — airline pet-handling teams, pet travel agents, veterinarians, and customs and quarantine authorities. We take every reasonable step to ensure they protect your information to the same standard we do.
If you ever have questions or want to see or delete your data, you can contact us at privacy@swiftpets.co.
1. Introduction
SwiftPets is a trading brand of MovarOS Pty Ltd (“we,” “our,” or “us”), which owns and operates this website and the relocation services offered through it.
This Privacy Policy explains how we collect, use, store, and protect the personal data you provide when visiting our website swiftpets.co or using our pet relocation services.
By using our website or submitting a quote request, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect personal data that helps us provide accurate relocation quotes, manage your pet's journey, and ensure a smooth arrival. This includes:
a. Information You Provide Directly
- Name, phone number, and email address
- Pickup and delivery addresses
- Booking and travel details (species, breed, age, weight, crate dimensions, timing preferences)
- Any uploaded documents or photos
- Messages or notes submitted via our forms
b. Information Collected Automatically
- IP address, browser type, and device information
- Approximate location derived from your IP address
- Pages viewed and time spent on our site
- Cookies or similar tracking technologies are used to improve site performance
c. Information from Third Parties
- Partner pet travel specialists, airline handlers, or delivery providers who assist in completing your pet's journey
- Marketing or advertising platforms (only if you consent to such communication)
3. How We Use Your Information
We use your personal data solely for the purpose of providing and improving our pet relocation services, including:
- Processing your quote or booking request
- Communicating with you about your pet's travel or follow-up services
- Coordinating with the partners handling your pet's journey (for example airline pet-handling teams or pet travel agents)
- Fulfilling legal or regulatory obligations related to animal transport, customs, and quarantine
- Improving our website, communications, and customer experience
We never sell your personal data to anyone.
We do not use your information for anything unrelated to arranging, completing, and improving your pet's relocation unless we have a lawful basis to do so. Where that basis is your permission, we will ask you first, and you are free to say no.
4. How We Protect Your Information
We treat your booking and personal details as confidential, and we take every reasonable step to protect them.
In practice, that means:
- Encryption in transit. Data sent between your browser and our systems is protected using industry-standard encryption (TLS/HTTPS).
- Access on a need-to-know basis. Your details are only available to the team members who need them to work on your pet's relocation, not to the wider business.
- Purpose limitation. Your data is used to arrange and complete your pet's relocation, answer your enquiries, and improve our service. We do not use it for unrelated purposes without a lawful basis, and where that basis is your permission we ask you first.
- Vetted systems. We use reputable service providers for storage, communication, and payment handling, and we review the safeguards they offer.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will act promptly and notify you and the relevant authorities where the law requires it.
5. Sharing With Partners
Moving a pet across borders requires trusted partners on the ground. We share your information only with the partners who need it to complete your pet's journey — for example airline pet-handling teams, pet travel agents, veterinarians, customs and quarantine authorities, and destination collection teams.
We share only what those partners need for their part of the job, and we take every reasonable step to ensure they protect your information to the same standard we apply ourselves. Our partner agreements require them to keep your data confidential, use it only for your pet's relocation, and comply with applicable data protection laws.
Because pet relocation is international by nature, completing your pet's journey may involve transferring your information to partners in your origin and destination countries, which may have different data protection laws from your own. We take reasonable steps to ensure your information remains protected wherever it is handled.
6. How Long We Keep Your Data
We keep your personal data only for as long as we need it to provide your pet's relocation, to meet our legal, tax, customs, quarantine, and insurance obligations, and to resolve any disputes. When we no longer need it, we delete it or remove the details that identify you.
7. Your Rights
You can ask us at any time to:
- Access the personal information we hold about you
- Correct information that is wrong or out of date
- Delete your information, where we are not required to keep it
- Stop using your information for marketing
- Withdraw a permission you previously gave us
Contact us using the details below and we will respond within the timeframes set by applicable law. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority — in Australia, the Office of the Australian Information Commissioner (OAIC).
8. Legal Basis for Processing (GDPR)
If you are located in the European Union, United Kingdom, or another region that requires a legal basis for processing personal data, we rely on the following:
- Consent — when you submit a quote form or contact us directly.
- Performance of a contract — to arrange, book, and coordinate your pet's travel.
- Legitimate interests — to improve our services and respond to enquiries.
- Legal obligation — to comply with customs, taxation, quarantine, or animal transport regulations.
As an Australian company, MovarOS Pty Ltd also handles personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights (such as access, correction, or deletion), please contact our Privacy Team at:
SwiftPets is a trading brand of MovarOS Pty Ltd. This policy is published in English, and the English version is the version that applies.
